Shipping Policy

The website provides unconditional global free standard shipping for all completed paid orders with no minimum order value threshold, no regional shipping surcharges and no remote area delivery fees covering all sovereign countries and recognized overseas territories. There are no tiered shipping pricing structures or paid expedited shipping service options available across the entire website.
Standard order processing and warehousing turnaround is uniformly 1 to 3 calendar days for all global orders. This period covers inventory cross-check, cosmetic safety secondary packaging, customs declaration document generation and logistics carrier handover. Inventory shortages identified within the 1-3 day processing window will trigger proactive order notification via user registered email, offering either indefinite order hold or full automatic USD refund with no penalty fees for customers.
Uniform end-to-end delivery transit time for all global destinations is 6 to 12 calendar days calculated from the timestamp when the parcel is officially handed over to the primary global logistics carrier. This transit timeline applies equally to all cross-border and intra-regional shipments with no differentiated delivery time estimates for any geographical location. Transit time estimations exclude uncontrollable external delays including destination customs random inspection, local logistics network congestion, extreme natural disasters and regional transportation policy adjustments.
Once parcels arrive at destination local logistics networks, local delivery scheduling is managed exclusively by third-party regional logistics providers. We provide real-time global parcel tracking numbers for all orders, allowing users to monitor cross-border transit status independently. We are only liable for parcel loss or damage occurring during the cross-border primary transit segment before local last-mile delivery handover.
Undeliverable parcels caused by incorrect customer-provided shipping addresses, unreachable recipient contact information or recipient refusal of customs clearance will be returned to the centralized global return warehouse at the customer’s cost. Returned undeliverable parcels will only trigger eligible refund processing after physical warehouse receipt, following the standard 5-10 day refund processing cycle defined in the refund policy.